This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.
In the Digital Workspace Works podcast; We will cover the ever-strengthened digital workspace. Together and with the help of experts we will unpack this broad term - Digital Workspace. The ecosystem that blends people, process and technology so that work can get done. We will focus on the various moving disjointed pieces which need to work together in harmony to enable the user with seamless and highly effective end user experience.
We will cover the ever-strengthened digital workspace. Together and with the help of experts we will unpack this broad term - Digital Workspace. The ecosystem that blends people, process and technology so that work can get done. Who is this podcast for?
https://youtu.be/RREOTzgk6vERichard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
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